Business Development Manager

Overview

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

The Customer & Partnership Officer(BD Manager) plays a crucial role in enhancing customer satisfaction and expanding strategic partnerships for the company. This position is responsible for building strong relationships with users, corporate clients, and partner organizations to support business growth, improve brand loyalty, and deliver excellent customer experience. The role combines customer relations, account management, and business development in the fast-paced environment of a ride-hailing service.

Key Responsibilities

• Customer Relations & Retention
• Manage daily customer engagement, feedback, and issue resolution via various channels (email, social media, in-app, etc.).
• Monitor and analyze customer satisfaction metrics, reviews, and service quality indicators.
• Develop customer loyalty programs and in...