Business Consulting - Service Design (Senior to Consultant)

EY · Bangkok, Bangkok, Thailand

Location

Bangkok

Job Type

Full-time

Posted

July 14, 2026

Job Description

Job Title: Service Design Consultant

Role Overview
The Service Design Consultant supports day-to-day operations by handling product-related issues, coordinating with technical teams, and ensuring stable product performance and customer satisfaction.
Key Responsibilities
Provide operational support / service design for digital products and platforms

Analyze and triage product issues, defects, and enhancement requests

Coordinate with Engineering, QA, and IT teams for issue resolution

Support release activities, UAT, and post-release monitoring

Maintain product documentation, FAQs, and support knowledge base

Track incidents, defects, and service requests through ticketing tools

Prepare product performance and issue reports for stakeholders
Qualifications & Skills
Bachelor’s degree in IT, Engineering, Business, or relate...
        

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