Business Consultant – Business Discovery & Optimization

Our client, a leading organization focused on Enterprise Digital & AI Enablement and operational excellence, is seeking a Business Consultant - Business Discovery & Optimization. This role will drive process improvement initiatives by leveraging business analysis, process engineering, and data-driven insights to enhance operational efficiency and client/employee experience. The position involves collaborating with cross‑functional teams, designing future‑state processes, and supporting transformation initiatives across the organization. This is a 6 months contract role with a hybrid work model.

Responsibilities

Identify opportunities within operational processes and deliver actionable insights to improve client and frontline experience

Develop current and future state process maps (high‑level and detailed) to support process optimization initiatives

Facilitate stakeholder collaboration sessions (e.g., workshops, brainstorming) using virtual tools