Business Central 2nd Line Support Consultant

Business Central 2nd Line Support Consultant
£38,000 - £48,000 DOE
Hybrid (1 office day/week in the Midlands) or remote options for experienced candidates.
Our client is a well-established Microsoft Dynamics Partner and, due to continued growth, is looking to appoint an experienced Business Central 2nd Line Support Consultant to join their expanding support team.
This is an excellent opportunity for someone who enjoys troubleshooting complex Business Central issues, working closely with customers, and further developing their technical expertise within a collaborative and supportive environment.
Key Responsibilities
* Provide 2nd line support for Microsoft Dynamics 365 Business Central customers via phone, email, and support portal.
* Take ownership of complex technical support cases, efficiently investigating, analysing, and resolving issues.
* Escalate unresolved or highly technical issues to senior support or development teams where appropriate.
* ...