Business Analyst (Settlement Process)

We are seeking a meticulous Settlement Investigation Specialist to support payment operations by identifying, analyzing, and resolving transaction discrepancies. This role demands strong analytical capabilities, high attention to detail, and the ability to perform effectively in a fast-paced, high-volume environment.

• Investigate and resolve payment and settlement issues, including failed, delayed, or rejected transactions.
• Conduct root cause analysis to identify underlying issues and implement preventive solutions.
• Monitor payment processes to detect exceptions, discrepancies, or operational gaps.
• Collaborate with internal teams (Operations, Technology, Compliance) and external stakeholders (banks, partners) to ensure timely resolution.
• Complete investigations within defined SLAs and maintain high accuracy standards.
• Maintain detailed records of investigations, resolutio...