Business Analyst for Technology Division

Elevate your career as a Business Analyst in the Technology Services team, based in downtown near Union Station. Engage with cross-functional teams and drive IT Service Management through ServiceNow.
This 12-month contract role emphasizes collaboration with Product Owners and Engineers to support various processes. You will be responsible for eliciting business requirements, producing analysis documentation, and managing ServiceNow configurations. Your role includes solving functionality challenges and enhancing user experiences within the system.
Key Responsibilities:
• Elicit business requirements through client engagement
• Produce functional and non-functional requirements documentation
• Manage ServiceNow system configuration and support
• Facilitate functional solutions with external vendors
• Conduct User Acceptance Testing and obtain sign-off
Requirements:
• University degree or equivalent experience required
• Minimum 5 years in business analysis ...