Location
toronto
Job Type
Full-time
Posted
June 05, 2026
Job Description
BA Practice Lead
The BA Practice Lead is accountable for building and leading a high-performing Business Analyst (BA) practice aligned to IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and enterprise audit/regulatory delivery.
This role ensures consistent, high-quality requirements, process design, and control alignment across ServiceNow and operational platforms—driving audit-ready outcomes, scalable operations, and predictable delivery in a high-scrutiny environment.
Responsibilities
- Stand up and lead the BA practice model (standards, intake, capacity, governance).
- Define BA ways of working across ITSM, ITAM, ITOM, and other platform teams.
- Build a talent strategy (hiring, onboarding, skill frameworks, BA playbooks).
- Establish consistent artifacts: requirements (BRD/FRD, user stories), process flows, control narratives & audit traceability.
- Drive BA qual...