Brookfield Renewable Deskside Support Expert

Become a key player at Brookfield Renewable as a Deskside Support Expert, focusing on high-quality technical support for end-users.
This Level 2 role requires skilled troubleshooting of hardware and software issues, ensuring optimal service delivery for desktops, printers, and network connectivity. You will actively participate in device deployments and collaborate with various IT teams to maintain exceptional service standards and user satisfaction.
Key Responsibilities:
• Address escalated service requests effectively
• Support users with desktops, laptops, and AV equipment
• Resolve performance and connectivity issues
• Manage deployments and hardware lifecycle activities
• Provide mentorship to the Service Desk team
Requirements:
• 5+ years in IT support roles
• Competence in diagnosing Windows and macOS systems
• Familiarity with endpoint administration tools
• Knowledge of networking principles and VPNs
• Relevant certifications like ITIL Fo...