Location
singapore
Job Type
Full-time
Posted
July 06, 2026
Job Description
Responsibilities: Strategy and Planning
- Assist CSM/ASM to manage the branches and provide guidance to branch operations and service network.
- Exceptional time management, communication and excellent customer service skills.
- Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive (“CSE”) targeting a Good/Satisfactory rating.
- Ensure Branch operations quality, customers’ satisfaction and service excellence at all touchpoints.
- Ensure Key Performance Indication (“KPI”) &Key service index set by the bank are met. (e.g., 90% of customer served with 5-10mins).
- Perform daily banking transactions at the branch, including teller duties accurately and efficiently. Manage the cash activities at the branch.
- Attend to all customer enquiries on banking products and service promptly.
- Be customer obsessed ...