BPO Process and Communication Training

Req ID:    

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Process and Communication Training to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Key Responsibilities

Conduct classroom, virtual, and on-the-job training sessions on life insurance underwriting principles and practices, facilitate onboarding programs for new underwriters and deliver refresher and advanced training modules to experienced staff
Design and update training materials, SOPs, and job aids based on business needs and regulatory updates, develop content covering medical, financial, and non-medical underwriting aspects
Train teams on underwriting guidelines, risk classification, pricing factors, and product features and ensure alignment with insurer policies and re...