BPO - Customer Service Representative (For Pooling)

We are building a talent pool of Customer Service Representatives (CSR) who will handle customer interactions across various accounts. This role is ideal for individuals who are customer-focused, detail-oriented, and capable of delivering excellent service in a fast-paced environment.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, email, or chat
• Address customer inquiries, concerns, and complaints in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Resolve customer issues while ensuring high levels of satisfaction
• Document interactions and maintain accurate customer records in the system
• Follow standard operating procedures and meet performance metrics (e.g., AHT, CSAT, resolution time)
• Escalate complex issues to the appropriate team when necessary
• Maintain confidentiality and comply with co...