Booking Host Team Leader – Reservations Contact Centre

Booking Host Team Leader – Reservations Contact Centre

Posted Thursday, 14 May 2026 at 2:00 am

Inspire a high-performing reservations team and help deliver exceptional guest experiences.

At thl , we’re all about creating unforgettable experiences—and it starts with our people. We’re looking for a Booking Host Team Leader to join our Reservations Contact Centre Leadership Team and support the delivery of service excellence, team performance, and global sales support across our 24/7 operation.

The role:

This is a hands-on leadership role where you’ll provide day-to-day operational support within the Reservations Contact Centre. You’ll help drive team performance, coach and develop team members, manage escalations, support KPI reporting, and contribute to service excellence while championing thl ’s vision and brand pillars.

Key responsibilities:

• Provide day-to-day operational leader...