Billing Operations Lead at Gowling WLG

Lead billing operations effectively with Gowling WLG as the Billing Operations Lead, focusing on team development and service quality in a hybrid workplace. You'll empower your team and drive improvement initiatives.
As Billing Operations Lead, your primary responsibility will be to oversee the day-to-day billing functions while fostering a team-oriented atmosphere. You will guide Billing Coordinators in addressing inquiries, managing escalations, and implementing enhancements. Your role ensures the firm meets client requirements and maintains high standards in billing practices.
Key Responsibilities:
• Develop and support Billing Coordinators
• Implement key process improvement initiatives
• Manage all billing-related escalations
• Conduct system testing for upgrades
• Liaise with legal and finance teams for timely needs
Requirements:
• Bilingual in French and English
• At least 5 years of law firm billing experience
• Proficient with accounting and re...