Billing and Collection Officer

The Accounts Receivable Associate is responsible for managing and monitoring customer accounts, ensuring timely billing, collections, and accurate processing of invoices, refunds, and adjustments. This role supports the company’s financial operations by maintaining accurate records, resolving billing issues, and coordinating with internal teams to ensure all services are properly billed.

• Review accounts receivable aging reports and conduct appropriate collection follow-ups on outstanding balances.
• Create and issue invoices in accordance with contractual agreements and forward them to clients.
• Accurately process invoices, credit memos, and refunds.
• Respond to customer chargebacks and ensure timely resolution.
• Review past-due accounts for potential bad debt write-offs and/or escalation to third-party collection agencies.
• Prepare and generate reports, spreadsheets, and other required documentation.
• Man...