Bilingual Workforce Solutions Specialist

Bilingual (French and English) Workforce Solutions Specialist I

The Specialist I, Workforce Solutions is an integral member of Ricoh North America’s Workforce Solutions organization, supporting a consistent, fair, and compliant employee experience across Canada and the United States. This role is responsible for conducting prompt, objective, and well‑documented workplace investigations involving low‑ to moderate‑risk employee relations matters, with a focus on early issue resolution and risk mitigation.

Job Duties and Responsibilities

• First point of contact for employees with workplace concerns.
• Monitor various reporting methods and intakes.
• Conduct timely, impartial, and well‑documented investigations into all work‑related concerns, including employee complaints, policy violations, conduct issues, and alleged noncompliance, ensuring alignment with policies, employment laws, and best practices.
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