Job Description
Location: Montreal, QC (Hybrid, 2 days on-site per week)
Language: Bilingual in French and English required
Background Check Requirement: Criminal background check & Employment check required
Salary: $72,000–80,000 per year
About the Opportunity
This is an exciting opportunity to be part of a large-scale service transformation within a mission‑driven organization in the financial services and insurance space.
As a Trainer , you'll support the evolution of a modern contact centre by helping employees confidently adopt new systems, tools, and ways of working. You'll collaborate closely with an established training team, unionized staff, and business leaders, delivering learner‑centered training that directly supports both organizational goals and community impact.
Your work will help scale onboarding and upskilling for hundreds of employees while new technologies and processes are rolle...
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