Bilingual Technical Support Specialist (French & English)

Your role at Baxter

As a Bilingual Technical Support Specialist , your technical expertise directly supports healthcare professionals and helps ensure life‑saving medical devices perform safely and reliably when patients need them most.

What you'll be doing

• Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment.
• Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions.
• Document and manage all capital customer interactions and capital field service work order requests using Baxter‑approved contact management systems.
• Conduct customer follow‑up activities to confirm issue resolution and close service interactions.
• Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirma...