Location
toronto
Job Type
Full-time
Posted
June 27, 2026
Job Description
Support clients with INNERGY's innovative ERP software as a Bilingual Technical Support Specialist. Leverage your technical expertise and empathetic communication skills to enhance client experience and satisfaction.
This full-time role in technical support focuses on diagnosing issues related to INNERGY Design and AutoCAD integrations. You'll engage with clients through Intercom and Microsoft Dynamics, delivering prompt solutions while helping train AI systems for better automation. Your contributions will be crucial in shaping the future of support, client satisfaction, and operational efficiency.
Key Responsibilities:
• Manage and resolve client issues via Intercom and Microsoft Dynamics
• Communicate technical concepts clearly to enhance client trust
• Diagnose issues with INNERGY Design and Microvellum Toolbox
• Develop a knowledge base of reusable responses and articles
• Tag tickets to train AI for improved self-service rates
Requirements:
• 2+ years i...
This full-time role in technical support focuses on diagnosing issues related to INNERGY Design and AutoCAD integrations. You'll engage with clients through Intercom and Microsoft Dynamics, delivering prompt solutions while helping train AI systems for better automation. Your contributions will be crucial in shaping the future of support, client satisfaction, and operational efficiency.
Key Responsibilities:
• Manage and resolve client issues via Intercom and Microsoft Dynamics
• Communicate technical concepts clearly to enhance client trust
• Diagnose issues with INNERGY Design and Microvellum Toolbox
• Develop a knowledge base of reusable responses and articles
• Tag tickets to train AI for improved self-service rates
Requirements:
• 2+ years i...
Ready to Apply?
Submit your application for Bilingual Technical Support Specialist at INNERGY at INNERGY
Apply Now