Bilingual Special Handling Investigator

Team Overview

The Special Handling team is responsible for assisting legal with all consumer litigations and any other consumer related matters which legal requests.

In addition to supporting consumer investigations, escalations, reporting, and customer service functions, this role provides operational support through daily reporting, ticket management, customer communications, onboarding activities, fraud-related investigations, business continuity support, training documentation maintenance, portal administration, and coordination with internal business partners including Sales, Enablement, Product, Mail Operations, and IT teams. These responsibilities ensure timely issue resolution, business continuity, regulatory compliance, and a high level of customer service excellence.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. This is a remote position which may requ...