Bilingual solutions support agent

Application Deadline: 07/05/2026

Address: VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO

Responsibilities

• Collaborate in review and evaluation of delinquent, high-risk, or written-off accounts for potential collection opportunities.
• Provide collections-related sales and service to BMO customers or prospects.
• Advise customers on payment strategies and products that meet their objectives.
• Execute sales and service activities in accordance with approved procedures.
• Coach and train, perform quality audits, manage vendors, and handle credit collection disputes.
• Deliver exceptional customer service, building trust through expertise, responsiveness, and support.
• Develop and maintain long-term profitable relationships, expanding the share of wallet.
• Execute loss-mitigation processes for non-performing and high-risk accounts.
• Handle incoming calls in an informed, professional and efficient manne...