Bilingual Senior Analyst, Residential Lending Experience & Performance

The Senior Analyst, Residential Lending Experience & Performance is responsible for enabling strong broker experience, operational transparency, and pipeline efficiency across the residential lending business. The role acts as a central facilitator and insight provider across Sales, Underwriting, Fulfillment, and Funding, ensuring that performance metrics, operational issues, and experience feedback are visible, well understood, and actively addressed.

The position focuses on identifying and resolving deal‑level roadblocks as well as systemic constraints impacting application flow, service levels, and broker satisfaction. By collecting and analysing quantitative and qualitative data, the analyst reports on and recommends actions to improve team KPIs, collaboration, and continuous improvement across the lending lifecycle.

The role does not include people management or credit decision authority, but carries significant influence through insight, coordination, and co...