Bilingual Sales Support Specialist (Naucalpan De Juárez)

As a Bilingual Sales & Support Specialist you will have to balance managing the customer inquiries to create sales opportunities while providing support to ensure customer satisfaction in a fast‐paced call center environment.
You'll be the first point of contact for customer support, troubleshooting basic help‐desk issues, and expertly guiding them toward solutions while also identifying the client's business needs to introduce them to new products or services to achieve and exceed your monthly quota and help increase AT&T's business goals.What you'll doYou will act as a trusted advisor to our clients, diving deep into their business operations to identify their unique wireless and connectivity challenges and present tailored solutions.Conduct in-depth discovery conversations with clients, utilizing probing questions to gain a comprehensive understanding of their business operations and detect current gaps or needs related to wireless infrastructure and network performance.You w...