Bilingual Quality Analyst - Onsite Coaching & Process Impact

Link-Worldwide in Valle de Chalco Solidaridad is looking for a Quality Assurance Analyst who is fluent in English and Spanish. Responsibilities include conducting Quality Assurance evaluations, facilitating process improvements, and delivering coaching to agents, ensuring high-quality interactions.

The candidate must have a minimum of 2 years in customer service, with supervisory experience preferred. The position offers a monthly salary of 11,400 pesos, annual vacations, and various benefits including medical insurance and training programs.