Bilingual Operations & Process Lead — SaaS Growth

International Development Resources (IDR) is seeking a Business Operations Specialist in Medellín. You will design, build, and run modern, scalable processes across Sales, Finance, CS, and Professional Services, ensuring data integrity and customer experience.

You will own end-to-end tool changes, design CPQ workflows, and deliver dashboards while translating SOPs into actionable guidance in both English and French. This role emphasizes hands-on execution and cross-functional impact.