Bilingual National Operations Support Agent- CM&R

Job Description

What is the opportunity?In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the bank’s losses, by analyzing customers’ financial situation. What will you do?

Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners

Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt

Fulfill client needs at first point of contact with incoming work received from services partners through various channels

Complete and process all assigned accounts, adhering to the Credi...