Bilingual Mortgage Renewal Specialist

Enhance client satisfaction as a Bilingual Mortgage Renewal Specialist focused on retention strategies. Use your communication skills to present tailored mortgage solutions in both French and English.
This role emphasizes building clients' trust and loyalty through effective interaction and understanding of their financial needs. With 2-3 years in financial services, you will manage both inbound and outbound communications, ensuring informed and smooth mortgage renewals. Your ability to present competitive renewal options will be pivotal in achieving high retention and satisfaction rates.
Key Responsibilities:
• Manage inbound and outbound client interactions for mortgage renewals
• Assess customer needs and recommend optimal renewal solutions
• Present competitive rates and value-added services to retain clients
• Explain mortgage terms and timelines clearly for informed decisions
• Meet or exceed customer experience and retention targets
Requirements:
• 2–3...