Bilingual Italian & English Customer Support Agent

Influx · Egypt, Egypt, Egypt

Location

Egypt

Job Type

Full-time

Posted

July 03, 2026

Job Description

We are seeking experienced, customer-focused Multichannel Support Agents to handle Voice, Email, and Live Chat interactions for a seasonal consumer brand operating in Europe.
In this role, you will be the front-line brand representatives, delivering high-quality, timely, and professional support to the customers.
What You'll Do
Handle customer inquiries via phone, email, and chat in accordance with defined SLAs.

Provide accurate, clear, and empathetic responses across all channels.

Manage multiple conversations simultaneously (especially chat and email) while maintaining quality. 

Resolve customer issues independently where possible and escalate complex cases appropriately.

Accurately document interactions in CRM/ticketing systems. 

Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.

Maintain professionalism and consistency when r...

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