Bilingual IT Service Desk Analyst (L1)

Auxis LLC is hiring a Service Desk Analyst (L1) in Barranquilla, Colombia. In this role, you will provide first-level technical support to clients, manage incident queues, and ensure documentation accuracy. The ideal candidate will have over a year of experience in IT support, proficiency in English and Spanish, and a high school diploma. Strong skills in customer service, hardware diagnostics, and basic networking are essential. Additional certifications like CISCO CCNA or ITIL are a plus.
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