Bilingual Customer Support Role in Markham

Join our team in Markham, Ontario, as a Bilingual Customer Support Specialist, where your fluency in French will shine in customer interactions. Deliver outstanding service across various communication channels.
We are seeking a committed professional with a strong customer service background and the ability to communicate fluently in French. Ideal candidates will have prior experience in P&C insurance and back-office processes. The role demands multitasking, excellent problem-solving skills, and flexibility with shift work to meet customer needs.
Key Responsibilities:
• Manage customer inquiries in French via calls, emails, or chats
• Deliver accurate information on products and services
• Ensure timely resolution of customer issues and complaints
• Maintain detailed documentation of customer interactions
• Adhere to quality guidelines and service level agreements
Requirements:
• Fluent in French (both written and verbal)
• Good command of English
• Cu...