Bilingual Customer Support Representative

OverviewWe are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.This position does not provide medical advice.
Representatives support customers using approved resources, established processes, and company guidelines.What You'll DoRespond to customer inquiries via phone, email, and support channelsAssist customers with order status questionsSupport subscription and account management requestsHelp customers navigate services and available resourcesEscalate inquiries when appropriateMaintain accurate customer records and documentationDeliver empathetic and professional customer serviceMeet quality, productivity, and customer satisfaction goalsFollow all customer...