Bilingual Customer Support Analyst (Xico) (Valle de Chalco Solidaridad)

Overview

In Odoo we believe in diversity, inclusion and excellence in customer service.

About the Job

Odoo is the world’s top open‑source ERP SaaS, and Functional Support is the key to our future success! We are looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium‑size businesses and the functions within them.

Responsibilities

• Create solutions and effectively communicate (written, verbal) with customers through our ticketing system, live chat and phone calls.
• Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues.
• Gather feedback: our product team loves to crank out features that our users are asking for.
• Boost customer satisfaction and productivity.

Qualifications

• Bachelor’s degree.
• Passion for software products.
• Bilingual proficiency.
• Abili...