Bilingual Customer Success Representative

Become a vital part of our team as a Customer Success Representative, engaging with families in Chinese and English. Leverage your communication skills to help clients reach their children's goals.
This contract role lasts until September 2025, focusing on verbal communication and active listening. You will assist families in navigating their children's future while showcasing your problem-solving abilities in both Mandarin or Cantonese and English. Your enthusiasm for helping others will be key as you contribute to meaningful outcomes for families.
Key Responsibilities:
• Communicate effectively with families in both languages
• Listen actively to understand client needs
• Solve problems and provide solutions for families
• Maintain enthusiasm in all interactions
• Document client interactions and feedback
Requirements:
• Fluency in Mandarin or Cantonese and English
• Excellent verbal communication skills
• Strong active listening capabilities
• Nat...