Bilingual Customer Success Manager (SaaS) - FR & ENG - Remote

Go echoes is looking to hire an experienced Customer Success Manager with a proven SaaS background to manage a portfolio of 60 French accounts.

The ideal candidate has previously worked in a SaaS / software environment, understands subscription-based business models, and is fully bilingual in French and English (spoken and written), as they will interact daily with French clients and collaborate closely with the US team.

Role Overview

You will act as the strategic partner for a portfolio of French clients, ensuring product adoption, retention, and expansion. This role combines account management, marketing advisory, onboarding, and performance optimization.

Tasks

Key Responsibilities

1. Portfolio Management (60 French SaaS Accounts)

• Act as the primary point of contact for all assigned clients


• Build strong, long-term relation...