Bilingual Customer Service Team Lead

Teleperformance is looking for a Customer Service Team Lead in Kuala Lumpur, Malaysia. The ideal candidate will provide mentorship and guidance to the Customer Service team, ensuring that performance standards are consistently met. Responsibilities include leading a high-performing team, delivering projects involving quantitative analysis, and advocating for users. Ideal qualifications include a Bachelor's degree and proficiency in Mandarin and English. The role requires strong analytical and communication skills, aimed at ensuring an excellent user experience.
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