Bilingual Customer Service Representative

Responsibilities

• Ensure timely, professional response to all customer inquiries by:
  • Defining customer requirements – delivery, product, price, product identification, order status, etc.
  • Providing quality quotes
  • Coordinating with suppliers as necessary
  • Sending out technical information when appropriate
  • Providing feedback regarding order & shipment status
  • Referring advanced technical inquiries to the appropriate personnel
• Efficient and timely entry of customer orders into the order entry system by:
  • Developing detailed knowledge of the order entry system
  • Focusing on details – ensuring correct price, product number, description, etc.
  • Identifying any low stock/stock‑out issues and escalating to appropriate person(s)
• Provide superior customer service by:
  • Working with internal teams to proactively expedite critical orders or ...