Bilingual Customer Service Agent Remote

Elevate your career as a Bilingual Customer Service Agent at Avantor. This fully remote position in Canada requires strong communication skills in both French and English.
Avantor is seeking a dedicated Bilingual Customer Service Agent with 1-3 years of related experience. You will be responsible for processing customer orders, resolving issues, and ensuring seamless communication between clients and internal teams. Proficiency in CRM tools such as SAP or C4C is preferred, alongside your ability to manage multiple systems effectively.
Key Responsibilities:
• Process customer purchase orders and resolve order issues
• Handle customer inquiries via calls and emails
• Expedite shipments and liaise with suppliers and sales reps
• Provide high-level service aligned with sales goals
• Identify opportunities for process improvements
Requirements:
• High school diploma required
• Bilingual in French and English (verbal and written)
• 1-3 years of customer servi...