Location
bogotá
Job Type
Full-time
Posted
June 06, 2026
Job Description
Overview
As a Bilingual Customer Expert, you will support customers through multiple communication channels, assisting them with inquiries related to travel assistance services, resolving situations in a timely manner, and identifying opportunities to promote additional solutions when appropriate.
Main Responsibilities
- Provide customer support via phone, chat, and email.
- Assist customers with service-related inquiries and requests.
- Deliver a positive, empathetic, and solution-oriented experience.
- Identify upselling opportunities based on customer needs.
- Accurately document customer interactions and follow internal procedures.
- Collaborate with internal teams to ensure effective case resolution.
Requirements
- English level C1.
- Minimum 6 months of certified experience in customer service through any channel.
- Previous experience in the BPO industry is highly preferr...