Bilingual Customer Experience Representative Milton

Enhance customer satisfaction as a Bilingual Customer Experience Representative with Permacon in Milton. Provide vital support for retail inquiries and resolve client issues effectively.
Permacon, a top concrete products manufacturer, seeks a Bilingual Customer Experience Representative to join its team. This role emphasizes retail customer support, dealing with major clients like Home Depot and RONA. Key responsibilities include order tracking, responding to inquiries, and ensuring customer satisfaction through problem resolution and guidance.
Key Responsibilities:
• Support retail customers with all inquiries and orders
• Ensure daily accuracy in order coding and tracking
• Manage complaint resolutions efficiently and effectively
• Enter phone and email orders for timely delivery
• Communicate stock availability and assist with truckloads
Requirements:
• Bilingual in French and English for effective communication
• High school diploma or equivalent exper...