Bilingual Collections Specialist – Virtual Assistant (Medellín)

Work Schedule:
Monday to Friday 9:30 AM – 6:30 PM CST
Includes 1-hour lunch break (8-hour shift)

About the Role

We are seeking a detail‑oriented and customer‑focused Bilingual Virtual Assistant to support the Collections Department. In this role, you will assist with customer follow‑ups, payment reminders, and general collections support while maintaining a professional and empathetic approach in all client interactions.

This position is adecuado for someone with prior collections experience who is comfortable communicating with customers in a clear and professional manner.

Key Responsibilities

• Support the Collections Department with day‑to‑day administrative and customer communication tasks
• Contact customers regarding outstanding balances and payment follow-ups
• Provide clear and professional communication regarding billing and collections matters
• Document customer interactions and update payment status ...