Bilingual Collections, Accounts Receivable Specialist

Responsibilities

• Manage an assigned end‑to‑end B2B accounts receivable portfolio, utilizing advanced collection methodologies to maximize recovery and reduce past‑due percentages.
• Directly monitor, drive, and optimize the performance of our AI partner for Collections, ensuring automated workflows and AI contact strategies are executing correctly.
• Maintain a proactive approach to identifying high‑risk or deteriorating accounts early, providing timely visibility and actionable insights to the Risk Team.
• Act as a central point of contact to navigate and collaborate seamlessly with internal functions working closely with Collections, including Go‑To‑Market (GTM), Customer Support, Accounting, and Payment Application.
• Proactively drive and manage relationship workflows with external collection agencies and oversee preliminary legal matters regarding non‑performing accounts.
• Work independently and rigorously adhere...