Bilingual Client Services Specialist

Overview

The Bilingual Client Services Specialist at Flexiti supports customers and merchants in the credit card and financial sector by providing exceptional service, evaluating credit applications, and ensuring compliance with company and regulatory standards.

Responsibilities

• Deliver exceptional customer service for inbound inquiries related to pending applications, fraud/credit risk, credit limit increases, and merchant support.
• Evaluate applications pending credit approval, assessing eligibility based on credit guidelines.
• Validate and verify applicants via telephone to mitigate fraud risk and review supporting documentation to confirm identity.
• Process credit limit increase requests.
• Provide support to merchants completing point‑of‑sale/real‑time credit applications.
• Adhere to departmental escalation procedures, Quality Standard Guidelines, and PCI compliance requirements.
• Report c...