Bilingual Automotive Customer Support Agent

Enhance your career with Concentrix as a Bilingual Automotive Customer Support Agent. Interact with clients in both French and English, resolving inquiries and technical issues on-site.
In this customer service role, you will assist automotive customers by answering questions and troubleshooting various issues. Ideal candidates are fluent in both French and English, have a secondary education, and possess 1-3 years of experience in a contact-center environment. You'll be expected to manage inbound support for technical problems, billing, and vehicle connectivity needs.
Key Responsibilities:
• Respond to customer inquiries and resolve service concerns
• Troubleshoot hardware and software technical issues
• Make outbound follow-up calls as necessary
• Provide support for billing and vehicle connectivity
• Document interactions and updates accurately
Requirements:
• Must be 18 years or older with secondary education
• 1-3 years customer service experience pre...