Benefits support agent

Position

Benefits Support Agent

Location

Port Elizabeth - BLU Greenacres

Contract Type

Permanent

Minimum Requirements Experience: Minimum of 1 year of administration experience. Timesheet management experience advantageous. Bargaining Council exposure/experience advantageous. Customer service experience essential. Education: Grade 12. Responsibilities Understand company policies and procedures. Understand the company reporting structures. Resolve face‑to‑face, telephonic and written queries from assignees, including confirmations of employment, IRP5 requests and payslip requests. Assist with the distribution of relevant documentation via email to assignees within the SOP deadline. Ensure the complete and accurate submission and tracking of provident fund applications and withdrawals through required mechanisms. Assist assignees with benefit applications and statement retrieval. Assist assignees with Bargaining Council applications. Check Share Point and UIF‑a...