Bellman - Bus Driver

Shangri-La, Kuala Lumpur

Responsibilities

• Welcome arriving and departing guests in a professional, courteous, and friendly manner, creating a positive first and last impression of the hotel.
• Assist guests with luggage handling, storage, delivery, and retrieval while ensuring all belongings are handled safely and securely.
• Escort guests to their rooms and provide information on room features, hotel facilities, dining outlets, and available services.
• Safely transport guests, colleagues, and visitors using hotel vehicles in accordance with local traffic regulations and hotel policies.
• Coordinate transportation arrangements, including airport transfers, taxis, and limousine services, while providing accurate directions and local information.
• Deliver guest messages, parcels, mail, newspapers, and other items promptly and accurately to ensure guest satisfaction.
• Maintain the cleanliness, safety, and operationa...