Base Maintenance Manager (Production & Customer Accounts)

Key Responsibilities

1. Lead and manage base maintenance support areas, which include tools, equipment, Non-Destructive Testing (NDT) and calibration requirements to deliver efficient and reliable services in support of MRO operations.
2. Lead and oversee the Customer Success team in executing customer support activities, ensuring customer expectations are managed and aligned with contractual requirements.
3. Review and develop additional products/services to be offered or bundled to existing customers, to improve customer satisfaction, retention, productivity, and revenue.
4. Build and enhance effective relationships with internal and external stakeholders, including customers and key decision-makers.
5. Drive productivity and process improvement initiatives across business units, including digitalisation and technology/AI adoption where applicable.
6. Perform other duties as assigned by the Vice President, Base Maintenance (...