Barranquilla | Bilingual Customer Service Specialist I Mt

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience.

Responsibilities

• Provide friendly and efficient customer support via phone, chat, or email.
• Handle inbound and outbound communications while meeting performance goals.
• Take ownership of customer issues until resolution or escalation.
• Document interactions accurately and update customer information.
• Identify and develop complex or sensitive cases when needed.
• Maintain confidentiality and handle sensitive information responsibly.

Qualifications

• English communication skills (minimum B2+).
• High school diploma or equivalent.
• Ability to multitask and navigate multiple systems efficiently.
• Customer‑focused mindset with strong problem‑solving abilities.
• Attention to detail and accuracy in data handling.
• Basic compute...