Banking IT Service Delivery Lead (12-Month Contract)

JAC Recruitment Pte Ltd is seeking a senior ITSM-focused professional to own the operational support and service performance of mission-critical banking applications in a 12-month agency contract. The role requires leadership of L1/L2 support teams, incident management, and strong stakeholder communication across regional teams.

Applicants should have 10+ years in ITSM within financial services, with hands-on experience in Incident, Problem, Change, and Service Continuity, plus tools like