Bank Switchboard Operator

The Health Records Service offers an exciting opportunity for an enthusiastic staff member to join our busy Switchboard Bank on a permanent basis. The role covers sickness, annual leave and vacancy shifts during working days, nights and weekends, requiring flexibility.

This position requires excellent verbal communication skills with staff, patients and relatives, either face‑to‑face or by telephone. Previous switchboard experience would be advantageous, but full training will be provided.

Typical shift patterns include:

• 6am – 2pm
• 2pm – 10pm
• 8am – 4pm
• 10am – 6pm
• 10pm – 6am (night)

The Switchboard Operator plays a key role in the smooth running of the Royal Wolverhampton NHS Trust telephony service, providing professional assistance to the public and staff. The post holder will be a member of the Switchboard team, delivering an efficient 24/7 telephony service to New Cross Hospital, West Park & C...