Banamex - Analista de Campo de Cajeros Automáticos

Responsibilities

• Validar que los cajeros automáticos estén en óptimas condiciones (procesadores, funcionamiento, temas estéticos).
• Realizar desglose de registros (series y/o actividades trabajadas).
• Altas, bajas y cambios de cajeros automáticos.
• Visita en sedes para revisión de ATMs - Atizapán, Tláhuac e Iztapalapa.
• Contacto con proveedores, almacén, inventarios e insumos.
• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients.
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales.
• Communicate daily with management on productivity, quality, availability, MIS indicators, and provide written and oral communications for approval of correct financial entries and resolution of incorrect entries.
• Facilitate training based on staff needs in the ...