Backoffice Executive

Customer Interaction: Handle inbound and outbound calls for international customers, providing prompt and accurate assistance. Query Resolution: Understand customer issues and deliver appropriate solutions while maintaining empathy and professionalism. Customer Satisfaction: Ensure a high level of customer satisfaction by delivering service excellence and following communication best practices. Call Documentation: Maintain detailed call logs and adhere to standard operating procedures during and after each interaction. Eligibility Criteria: Education: Any Graduate or Undergraduate is eligible to apply. Experience: Open to freshers and candidates with up to 2 years of relevant experience in a customer support or voice process role. Skills: Excellent English communication skills, both verbal and written. Basic computer literacy and typing skills. Work Requirements: Willingness to work in rotational shifts, including night shifts, as per business needs.